{"id":7467,"date":"2025-07-31T10:40:00","date_gmt":"2025-07-31T08:40:00","guid":{"rendered":"https:\/\/jomr.eu\/?page_id=7467"},"modified":"2026-06-17T11:56:06","modified_gmt":"2026-06-17T09:56:06","slug":"kontakt-og-faq","status":"publish","type":"page","link":"https:\/\/jomr.eu\/en\/kontakt-og-faq\/","title":{"rendered":"Contact and FAQ"},"content":{"rendered":"
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Please read in advance if your question has already been answered below<\/strong> or feel free to write to us at hello@justonemorerow.dk. Please note that our email not<\/strong> is an open chat function. We respond as quickly as possible.
Unfortunately, we are not able to offer telephone support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Can I change or cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unfortunately, we are not able to add items or merge multiple orders.
If you wish to cancel an order, please contact us with your order number as soon as possible and we will always check if this is possible.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I get a specific colour on my ordered yarn? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are happy to check colours and do what we can to meet your wishes.<\/span><\/strong><\/p>

If you want a specific colour, please write this in the comments section of your order.
Also write what you want to happen to your order if we do not have the desired colouring.
For example.
\" Drops Baby Merino beige uni colour 17 indfarv. 6895, cancel order if you do not have \"
or
\" Drops Baby Merino beige uni colour 17 indfarv. 6895, but send what you have \"<\/p>

If you do not follow the above format<\/b><\/span>we cannot be held responsible for any misunderstandings.
That's why it's important to be clear, concise and concise.<\/p>

Order only the quantity you need:\u00a0<\/strong>We cannot change the quantity you have ordered.
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ATTENTION! The comments field for the order is limited in terms of how much text we can pass on to the parcel team.
Therefore, keep it short in the amount of text you type in the field.<\/p>

If you do not write what will happen to your order<\/b><\/span>\u00a0If we do not have the specific colouring, your order will be shipped regardless. We cannot change your comment once you have placed your order. Read more under \"about us\" or in \"frequently asked questions\"<\/p>

We cannot subsequently add or change the remark\/note on your order. It is important that you write it on the order.\u00a0<\/b><\/p>

Orders with comments may be delayed. <\/strong>Therefore, avoid comments that your order may be urgent, as this is counterproductive.<\/p>

Why are we doing all this \"just\" for a colour?\u00a0<\/strong>
When we don't check the colours on the shelves before an order is placed, it's because we can't guarantee in advance that the item on the shelf isn't already sold. We pack and dispatch on an ongoing basis just as we receive orders on an ongoing basis.
So it's simply to avoid disappointing you as a customer unnecessarily.
We do not want to give you the prospect that we have a specific colouring only for the item to be sold\/packaged elsewhere in the meantime.\u00a0<\/p>