Contact and FAQ
Please read in advance if your question has already been answered below or feel free to write to us at hello@justonemorerow.dk. Please note that our email not is an open chat function. We respond as quickly as possible.
Unfortunately, we are not able to offer telephone support
Can I change or cancel my order?
Unfortunately, we are not able to add items or merge multiple orders.
If you wish to cancel an order, please contact us with your order number as soon as possible and we will always check if this is possible.
Can I get a specific colour on my ordered yarn?
We are happy to check colours and do what we can to meet your wishes.
If you want a specific colour, please write this in the comments section of your order.
Also write what you want to happen to your order if we do not have the desired colouring.
For example.
" Drops Baby Merino beige uni colour 17 indfarv. 6895, cancel order if you do not have "
or
" Drops Baby Merino beige uni colour 17 indfarv. 6895, but send what you have "
If you do not follow the above formatwe cannot be held responsible for any misunderstandings.
That's why it's important to be clear, concise and concise.
Order only the quantity you need: We cannot change the quantity you have ordered.
ATTENTION! The comments field for the order is limited in terms of how much text we can pass on to the parcel team.
Therefore, keep it short in the amount of text you type in the field.
If you do not write what will happen to your order If we do not have the specific colouring, your order will be shipped regardless. We cannot change your comment once you have placed your order. Read more under "about us" or in "frequently asked questions"
We cannot subsequently add or change the remark/note on your order. It is important that you write it on the order.
Orders with comments may be delayed. Therefore, avoid comments that your order may be urgent, as this is counterproductive.
Why are we doing all this "just" for a colour?
When we don't check the colours on the shelves before an order is placed, it's because we can't guarantee in advance that the item on the shelf isn't already sold. We pack and dispatch on an ongoing basis just as we receive orders on an ongoing basis.
So it's simply to avoid disappointing you as a customer unnecessarily.
We do not want to give you the prospect that we have a specific colouring only for the item to be sold/packaged elsewhere in the meantime.
- ATTENTION! The note field for the order is limited according to how much text we pass on to the parcel team. You can write more text than we receive.
Therefore, keep it short in the amount of text you type in the field. It is MAX 100 characters including spaces we get to pass on. AVOID multiple lines.
Avoid irrelevant information
I don't mean to be rude, but we're simply not getting your message across.
Why are you called both jomr.eu and jomr.dk?
The story behind JOMR is that the letters j o m r actually stands for Just One More Row.
We liked the name because it has a bit of humour and is cosy. Just like when we sit with our yarn projects and tell ourselves that we'll just grab one more row (and we know that's not true 😂)
For several years we were simply called justonemorerow.dk (and we still are).
But we realised that when a customer orders yarn on the go, the long name quickly became a bit of a hassle to write. And as the years went by, it became more natural for us to use the abbreviation, so it made more sense to use JOMR
We therefore chose to use the website name jomr.eu as our primary website name while keeping jomr.dk and justonemorerow.dk - the different domain names all point to the same website called jomr.eu
This is just to make sure that no matter what you type when you search for us, you'll find us 🥰
There's really no more fuss about it all than that 😉
My order is urgent, what do I do?
Orders with comments may be delayed.
Therefore, avoid comments that your order may be urgent, as this is counterproductive.
We pack and ship in the order in which orders arrive.
Orders with comments are automatically sorted separately and can therefore be delayed.
Your order will therefore be packed as quickly as possible if you simply place an order without any further action.
When will my order be delivered?
We pack and ship continuously.
Denmark: Delivery is approximately 1-3 business days within Denmark with GLS
Germany: approx. 2-4 business days with Deutsche Post or DHL
Can you send my parcel when I come back from holiday?
Unfortunately, we are unable to offer to delay the dispatch of your order.
Once an order is completed, it is packed and dispatched from us within the set delivery time.
How do I send returns?
You can read more about cancellation and returns in our terms of sale and deliveryPlease read this before you write to us.
Will I get the same colour on my ordered yarn?
We check all dyes and make sure that each ordered colour is received in the same dye for each order. Sometimes we have low stock and may not be able to deliver the same dyeing for an ordered yarn colour. In these cases, we will contact you first. Unfortunately, we cannot guarantee that we will have more of the same batch as the last colour you ordered.
How much does shipping cost?
Shipments to Denmark:
Shipping with delivery to a collection point in Denmark costs from DKK 45 with GLS
Shipping with home delivery to private addresses in Denmark costs from DKK 83 with GLS
Shipping with delivery to business addresses in Denmark costs from DKK 69 with GLS
Free shipping with delivery to parcel shop on orders from DKK 499
We use GLS as our shipping company.
The shipping rates applicable at any given time will be displayed at checkout.
Shipments to Germany:
We pack and ship with Deutsche Post and DHL
Shipping to Germany is from €5.99
See current shipping rates at checkout after you enter your country and address.
We pack and ship every weekday
Can I pick up / drop off my order at your warehouse?
Unfortunately, we are not able to offer physical pick-up or drop-off of orders at our warehouse.
For returns we refer to our terms of sale and delivery
How do I get in touch with jomr?
You are welcome to send us an email at hello@justonemorerow.dk
We respond as quickly as possible during regular office hours.
Unfortunately, we are not able to offer telephone support.
What is your phone number?
You are welcome to send us an email at hello@justonemorerow.dk
We respond as quickly as possible during regular office hours.
Unfortunately, we are not able to offer telephone support.
Why haven't I received an order confirmation?
This is often due to an incorrectly entered email address. It may also be because it has ended up in your email's spam filter. Always check there 🙂
Otherwise, write to us at hello@justonemorerow.dk with your order number and we will find your order.
It is important that you save your order number.
The order number is displayed on the screen on the website when you have completed your order.
I can't add enough items to my basket?
Sometimes the stock status of a given item may be low. Therefore, you cannot add more items to the basket than are in stock.
When will you get the goods back home?
If an item you want to buy is sold out, you can sign up for an email notification at the bottom of the item page for the sold out item. You will be notified as soon as we get the item back in stock.